Return & Refund Policy
Last updated: 19 March 2026
At Lofaz, we aim to provide the best experience to our users. This policy explains the conditions under which refunds or cancellations may be considered.
By using our services, you agree to the terms of this Return and Refund Policy. Since Lofaz provides digital services and app-based features, refunds may not always be applicable once the service has been accessed or used.
Refund Eligibility
Refunds may be considered under the following circumstances:
- If you were charged incorrectly due to a technical error.
- If a service or feature purchased is not delivered as described.
- If duplicate payments are made for the same service.
All refund requests will be reviewed by our team before approval.
Non-Refundable Situations
Refunds may not be issued in the following cases:
- If the service has already been used or accessed.
- If the request is made after a significant time since the purchase.
- If the issue is caused by user error or misuse of the service.
Refund Processing
Once a refund request is approved, the amount will be processed back to the original payment method used during the purchase.
Please allow 5–10 business days for the refund to appear in your account depending on your bank or payment provider.
Cancellation Policy
You may cancel a service request before it has been processed or delivered. Once the service is completed or activated, cancellation may not be possible.
If you believe a cancellation should still be considered, please contact our support team with the transaction details.
Changes to This Policy
We may update this Return and Refund Policy from time to time. Any changes will be posted on this page and will take effect immediately.
Contact Us
If you have any questions regarding our Return & Refund Policy, feel free to contact us.